Welcome to Cozy Homeware Store! We’re here to help you create a warm and inviting home with our carefully curated collection of homewares and giftware. Below, you’ll find answers to some of our most commonly asked questions. If you can’t find what you’re looking for, please don’t hesitate to contact our customer service team.

Products & Collections

What types of products do you offer?
We specialize in homewares and giftware designed to bring comfort and style to your living space. Our collections include ceramics, artwork & wall art, artificial plants, seasonal items (like Christmas and Autumn styling), beachside decor, baskets & storage, candle holders, and much more. We focus on elegant, charming, and practical items perfect for gifting or enhancing your home.
Are your products suitable for gifting?
Absolutely! Many of our items, such as our ceramic hanging hearts & crosses, artwork, and curated gift collections (like Gifts for Her), are chosen with gifting in mind. They come beautifully presented and are perfect for special occasions.
Do you offer seasonal or limited-edition items?
Yes, we frequently update our collections with seasonal themes, such as our Christmas ranges and Autumn styling. We also have limited-time offers and flash sales on popular items like ceramic hearts and artwork, so be sure to check back often!

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Yes, we use secure encryption technology to protect your personal and payment information. You can shop with confidence.

Shipping & Delivery

Where do you ship?
We ship globally! However, please note we are unable to deliver to some remote regions and parts of Asia. If you have concerns about your location, please contact us before ordering.
What are my shipping options?
We offer two shipping methods:
Standard Shipping: Shipped via DHL or FedEx for $12.95. Delivery typically takes 10-15 days after dispatch.
Free Shipping: Available on orders over $50, shipped via EMS. Delivery typically takes 15-25 days after dispatch.
How long does order processing take?
Please allow 1-2 business days for us to process your order before it is dispatched for shipping.
Can I track my order?
Yes! Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to monitor your package’s journey.

Returns & Exchanges

What is your return policy?
We want you to be completely happy with your purchase. You may return most unused items in their original condition within 15 days of receiving them for a refund or exchange. Please visit our Returns & Exchanges page for detailed instructions.
Who pays for return shipping?
The customer is responsible for the return shipping costs unless the return is due to an error on our part or a defective product.
How long does it take to process a refund?
Once we receive your returned item, we will inspect it and notify you of the approval status. Refunds are typically processed within 5-7 business days and will be credited back to your original payment method.

My Account

How do I create an account?
You can create an account during the checkout process or by visiting the “Register” page on our website. It allows you to track orders, save your details for faster checkout, and create wishlists.
I forgot my password. What should I do?
On the login page, click on the “Lost your password” link. You will receive an email with instructions on how to reset your password.
How do I use my wishlist?
When you are logged in, you can add products to your wishlist by clicking the “Add to Wishlist” button. You can view and manage your wishlist from your account dashboard.

Contact Us

If your question wasn’t answered here, our friendly customer service team is ready to assist you. Please email us at [email protected]. We aim to respond to all inquiries within 24 hours.

Thank you for choosing Cozy Homeware Store to help make your house a home!