At Cozy Homeware Store, we carefully curate each piece to bring warmth and beauty to your home. We understand that sometimes a product might not be exactly what you envisioned, which is why we’ve created a returns process that’s as thoughtful as our collections.

Our Return Promise

Just as we approach your privacy with care and attention, we handle returns with the same dedication to your satisfaction. If your purchase doesn’t bring the cozy feeling you expected, we’re here to help.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days of your receipt of the item. This gives you time to ensure each piece fits perfectly in your home sanctuary.

Return Conditions

To be eligible for a return or exchange, your item must be:

  • In its original, unused condition
  • In the original packaging with all tags attached
  • Accompanied by the original receipt or proof of purchase

Non-Returnable Items

To ensure the safety and quality of our products, we cannot accept returns on:

  • Bath & Body products (for hygiene reasons)
  • Clearance products (as indicated in our menu)
  • Any items that have been used, damaged, or are not in original condition

How to Initiate a Return or Exchange

Step 1: Contact Our Customer Care Team

Please email us at [email protected] with the following information:

To: [email protected] Subject: Return/Exchange Request – Order #[Your Order Number] Dear Cozy Homeware Store Team, I would like to request a [return/exchange] for my recent purchase. Order Number: [Your Order Number] Product Name: [Product Name] Reason for Return/Exchange: [Please provide details] I confirm that the item is in its original condition and packaging. Thank you, [Your Full Name] [Your Phone Number]

Step 2: Wait for Approval

Our team will review your request within 1-2 business days and email you with:

  • Return authorization
  • Shipping instructions
  • Return shipping label (if applicable)

Step 3: Ship Your Return

Once approved, please ship your return to:

Cozy Homeware Store
3762 Vesta Drive
Chicago, US 60605

Refund Information

Refund Processing Time

Once we receive your returned item:

  • Please allow 3-5 business days for us to process your return
  • Refunds will be issued to your original payment method
  • You should see the refund in your account within 5-10 business days after processing

Refund Method

Refunds will be issued to your original payment method:

  • Visa, MasterCard, JCB: Refunded to your card
  • PayPal: Refunded to your PayPal account

Exchange Process

For exchanges:

  • We’ll ship your new item once we receive the returned product
  • If the exchange item costs more, we’ll charge the difference
  • If it costs less, we’ll refund the difference
  • Standard shipping fees apply for exchanged items

Return Shipping Costs

For returns due to our error or defective products, we’ll cover return shipping costs. For change-of-mind returns, customers are responsible for return shipping fees.

Damaged or Incorrect Items

If you receive a damaged item or incorrect product, please contact us immediately at [email protected]. We’ll arrange for a replacement and cover all shipping costs.

International Returns

As we serve customers globally (except some Asian countries and remote locations), international returns follow the same process. However, customers are responsible for any customs duties or international shipping fees for returns.

We appreciate your understanding that the refund timeline may vary depending on your bank or payment provider’s processing times.

Questions?

Our customer care team is here to help make your Cozy Homeware Store experience as warm and inviting as our products. Contact us at [email protected] with any questions about returns or exchanges.

Thank you for choosing Cozy Homeware Store to help create your perfect home sanctuary.