Shipping Policy

Our Shipping Promise

At Cozy Homeware Store, we understand that creating your perfect home sanctuary takes time and care. That’s why we’ve designed a shipping process that’s as thoughtful as our carefully curated collections, bringing warmth and beauty directly to your doorstep.

International Shipping: We proudly serve customers worldwide (excluding some Asian countries and remote locations). Please note that customs duties and import taxes may apply and are the responsibility of the customer.

Our Return Promise

Just as we carefully select each piece in our collection, we handle returns with the same dedication to your satisfaction. If your purchase doesn’t bring the cozy feeling you expected, we’re here to help make it right.

Return Conditions

To be eligible for a return or exchange, your item must be:

• In its original, unused condition
• In the original packaging with all tags attached
• Accompanied by the original receipt or proof of purchase

How to Initiate a Return or Exchange

Step 1: Contact Our Customer Care Team

Please email us at [email protected] with the following information:

Step 2: Wait for Approval

Our team will review your request within 1-2 business days and email you with:

• Return authorization
• Shipping instructions
• Return shipping label (if applicable)

Step 3: Ship Your Return

Once approved, please ship your return to:

Refund Information

Refund Processing Time

Once we receive your returned item:

• Please allow 3-5 business days for us to process your return
• Refunds will be issued to your original payment method
• You should see the refund in your account within 5-10 business days after processing

Refund Method

Refunds will be issued to your original payment method:

• Visa, MasterCard, JCB: Refunded to your card
• PayPal: Refunded to your PayPal account

Exchange Process

• We’ll ship your new item once we receive the returned product
• If the exchange item costs more, we’ll charge the difference
• If it costs less, we’ll refund the difference
• Standard shipping fees apply for exchanged items

Return Shipping Costs

• For returns due to our error or defective products: We’ll cover return shipping costs
• For change-of-mind returns: Customers are responsible for return shipping fees

Damaged or Incorrect Items

If you receive a damaged item or incorrect product, please contact us immediately at [email protected]. We’ll arrange for a replacement and cover all shipping costs.

International Returns

International returns follow the same process as domestic returns. However, customers are responsible for any customs duties or international shipping fees for returns. We appreciate your understanding that the refund timeline may vary depending on your bank or payment provider’s processing times.