Term and Conditions

Welcome to Cozy Homeware Store, where we help you create your perfect home sanctuary with thoughtfully curated collections. These Terms and Conditions outline the rules and guidelines for using our website and making purchases. By accessing homeware-stores.com and placing an order, you agree to these terms. Please read them carefully to understand your rights and responsibilities, as well as ours.

1. Acceptance of Terms

By using our website, you confirm that you are at least 18 years old and agree to comply with these Terms and Conditions. If you do not agree, please refrain from using our site. We may update these terms periodically, so check back for changes.

2. Website Use and Intellectual Property

Our website, including all content, images, logos, and text, is owned by Cozy Homeware Store and protected by intellectual property laws. You may browse and shop for personal use, but you may not reproduce, distribute, or use any content commercially without our written permission. We strive to provide accurate product descriptions and images, but slight variations may occur.

3. Product Information and Availability

We offer a range of homeware products, including categories such as Artificial / faux plants, Artwork & wall art, Australiana, Bath & body, Candles & fairy lights, Ceramics, and more. All items are subject to availability. If a product is out of stock, we will notify you promptly and may cancel the item or offer an alternative. Prices are listed in USD and may change without notice.

4. Orders and Payment

When you place an order, you agree to provide accurate and complete information. We accept payments via Visa, MasterCard, JCB, and PayPal. Orders are processed within 1-2 business days. Once confirmed, orders cannot be canceled, but you may return eligible items as per our return policy. We reserve the right to refuse orders that appear fraudulent or violate these terms.

5. Shipping and Delivery

We ship to most regions worldwide, excluding some Asian countries and remote locations. Shipping options include:

• Standard Shipping: $12.95 via DHL or FedEx, delivered within 10-15 days after shipping.
• Free Shipping: Available on orders over $50 via EMS, delivered within 15-25 days after shipping.

Delivery times are estimates and may vary due to customs or carrier delays. Customers are responsible for any customs duties or import taxes. Tracking is included with all orders.

6. Returns and Exchanges

We want you to love your purchase. If not, we accept returns and exchanges within 15 days of receipt. To be eligible:

• Items must be in original, unused condition with packaging and tags attached.
• Include the original receipt or proof of purchase.

Non-returnable items include Bath & Body products (for hygiene reasons) and Clearance products. For returns due to our error or defective items, we cover return shipping; otherwise, customers are responsible for return fees. To initiate a return, email [email protected] with your order details. Refunds are processed within 3-5 business days after we receive the return and issued to the original payment method.

7. User Responsibilities

As a user, you agree to:

• Provide truthful information when creating an account or placing an order.
• Use the website lawfully and not engage in fraudulent activities.
• Check delivery addresses carefully, as we are not liable for errors in provided information.
• Understand that international returns may involve additional shipping costs or customs fees.

8. Limitation of Liability

Cozy Homeware Store is not liable for indirect damages, such as delays due to shipping carriers or customs, or minor product variations. Our total liability is limited to the purchase price of the product. We strive for accuracy but do not guarantee that the website is error-free. In cases of damaged or incorrect items, contact us immediately for a replacement at no extra cost.

9. Privacy and Data Protection

We value your privacy and handle personal data in accordance with applicable laws. Your information is used solely for order processing and improving your experience. We do not share data with third parties for marketing without consent. For details, refer to our Privacy Policy.

10. Governing Law and Dispute Resolution

These terms are governed by the laws of the United States, specifically Illinois. Any disputes will be resolved through friendly negotiation or, if necessary, in the courts of Chicago, IL. We aim to address concerns promptly via our customer care team.

11. Contact Information